Name tags not persisting
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Matt Kniller
After setting the name and title in a name tag and then close the VCam app, the next time I start VCam the name tag is blank.
It also seems to clear my name tag after taking a video call.
I set the name tag up, minimized VCam, and then took a Teams call. When I hung up my Teams call, my name tag was gone again.
I have tried setting it in both the app and on the website.
Martin Price
Jon Young I've updated to 2.0.253 (Windows) but the name tag is still not persisting after closing and re-opening
Michael Ybanez
Martin Price the app needs a bit of time to sync any changes to the cloud. Does the issue happen if you close the app too quickly after making changes to the name tag?
Martin Price
Michael Ybanez I spoke too soon. Can we be clear about how much time is needed to sync? The first test; I left on for 30 mins and it was there but then seemed to disappear after I'd sent the message. I've tried shorter, like 10 mins and it doesn't appear to work. If it is this brittle, there needs to be something in the app that tells whether settings are saved to the cloud or not. The fact that unlike Logos and Backgrounds, this doesn't appear in the dashboard makes it difficult to know what is or isn't happening.
Martin Price
I've left it on for over an hour. Stopped it and restarted and name tag is gone
Michael Ybanez
Martin Price Hi there,
We have an internal development build that hopes to fix the name tag issue on your end. It might have been of a different nature from the recent issue we fixed. Could you please uninstall your current build and try the one here? https://drive.google.com/file/d/1hXDW3mxeANvKNnT7w5BmS2e5pLEf6-X2/view?usp=sharing
(No real need to reinstall the official public build after trying this out once. This build will get notified of any updates on the official update branch anyway.)
Martin Price
Michael Ybanez While it remembers the position, style and whether active or not, the Name and Description are still lost each time.
Jon Young
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Matt Kniller
Can confirm this appears to be working now.
Karl-Henry Martinsson
I have the same problem.
Martin Price
I can confirm this bug on Windows 11 with version 2.0.252
Michael Ybanez
Thank you for the feedback Matt Kniller. We are able to reproduce the issue and are working on a fix.