Logo isn't displaying in Teams meetings/calls | Voters

Logo isn't displaying in Teams meetings/calls

under review

Allan Normandin

I'm experiencing an issue where the logo is visible in a Webex meeting on my MacBook Pro M3, but it's not displaying in any Teams meetings. I've set it as the default in VCam.ai, and I can see the logo during the Teams events (in VCam.ai), but I'm unable to get it to display in the meetings.

July 3, 2024

Allan Normandin

Sorry for the slow response.  I was out for the holiday.
Here is a screenshot below showing the issue.  On the left I have VCam open and the logo displaying in the top left.  On the right, you can see the Teams meeting and no logo.
Let me know what additional information you need.
Thanks

Jon Young

marked this post as

under review

Jon Young

Hi Allan, I've relayed this one onto the team for further investigation, although it does sound a little strange. What you see inside VCam.ai is essentially mixed into one image that is then shown on Teams, Webex, etc. In that sense, the VCam camera should either entirely work or not work at all.

Can I just check that Teams isn't cropping your camera feed, and therefore hiding the logo from view? If you were to position your hand behind the logo, do you see your hand in Teams?