Sonoma, VCam doesn’t works
under review
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Dirk Redemann
Are you online?
Jon Young
under review
Jon Young
Hi Dirk Redemann Steffen Meyer - I sincerely apologise for the issues you're experiencing.
- In the meantime, you can continue to use the previous version and just ignore the update when prompted.
- Please could you reach out to us via one of the methods below so that we can work with you directly on this?
a. Slack: Post a message in the #mac-beta-feedback channel
b. Live Help: Click the "chat" bubble bottom right. You can reference this post and ask for "Jon".
Jon Young
Hey Dirk Redemann & Steffen Meyer, I'm just following up RE my previous reply in case you're able to provide any more information.
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Dirk Redemann
Jon Young, sorry I#m not the whole time online. On work it is more as enough..I'll try the former version and give you a feedback
Regards Dirk.
Jon Young
Dirk Redemann: No worries! If you are able to start a live chat or join the Slack mentioned above then we can begin to identify & address this issue head on 🙏
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Dirk Redemann
Jon Young Thank you, how long can I reach you. In what time-zone you're working? Regards Dirk
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Steffen Meyer
Not sure if it's the same problem but Vcam AI is also not working for me anymore. The earlier Beta version of Vcam AO (with the name vcam.ai app) did work but after the latest update the app loads, tries to start the camera of my MacBook (on Sonoma 14.2.1) and then the app interface turns all white and I can't use it anymore. Restarts of the Mac or the app don't help.cam
Jon Young
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Steffen Meyer
Well, rollback to previous version did also not help. Now I upgraded to the latest again after installing the latest Mac OS update, still get the blank interface as soon as the camera tries to connect. It seems like it even happens the moment the camera is actually active. Tried both camera options I have and could hear my iPhone give the "camera active" tone and the screen went blank again.
As additional note: If I choose the option to force reload the app UI I can shortly see the UI, then the app tries to activate the camera again and as soon as it's active the UI is blank again.
I also activated the developer tools but there where no errors visible there.
Not sure if you are using Electron or something like that. I'm pretty sure the UI breaks the moment the webcam is active and would deliver an image.
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Steffen Meyer
Okay, further fiddling and now I got it working. In the short time I could access the UI after doing the "Rorce Reload" I managed to go to camera settings and disabled Auto Framing. Now the app UI works and I can generally use VCam.ai again.
But as soon as I activate Auto Framing again, the UI crashes again / turns all white as in the screen above.
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Steffen Meyer
And one last addition after toying further:
When I re-open VCam.ai the zoom level for Auto Framing was set back to 0. And when activating Auto Framing with Zoom 0 the app UI crashes. But when I set it to something above 0 and then activate Auto Framing the app does not crash. Now after clicking the "reset icon" for Zoom so it's set to 30 and closing and re-opening the app, the Zoom is still at 30 and the app does not crash.
So to me it seems related to:
If Auto Framing is active but the Zoom is set to 0 the app crashes. (On Mac OS Sonoma 14.4 / Apple M3 Pro / 36GB Ram)